1. Introduction

Avcon Systems (“we”, “our”, or “us”) is committed to protecting the privacy of our customers, business partners, and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, products, and communication channels.

2. Information We Collect

We may collect the following types of information:

a. Personal & Business Information

• • Name
  • Phone number
  • Email address
  • Company name
  • Location (city/state/country)

b. Inquiry & Communication Data

• • Product inquiries (stackers, scissor lifts, cranes, etc.)
  • Quotation requests
  • Messages sent via forms or WhatsApp

c. Technical Information

• • IP address
  • Browser and device details
  • Website interaction data
  • Timestamps

3. How We Use Your Information

We use your information to:

• Respond to product inquiries and provide quotations
• Offer technical consultation and product recommendations
• Provide customer support and after-sales communication
• Improve our services and website experience
• Maintain internal business records

4. WhatsApp & Communication Policy

If you contact us via WhatsApp or other communication channels:

• You consent to receive messages related to your inquiry or business requirement
• We only send messages:
  • In response to your request, or
  • Using approved templates in compliance with Meta policies

We do not send unsolicited promotional or spam messages.

5. Sharing of Information

We do not sell or rent your personal or business data.

We may share information only with:

• Internal teams (sales, service, engineering support)
• Trusted service providers (CRM, hosting, support tools)
• Legal authorities when required

6. Data Storage and Security

• Your data is stored securely on protected servers or trusted platforms
• We implement appropriate technical and organizational safeguards
• Access is restricted to authorized personnel only

7. Data Retention

We retain your data only as long as necessary to:

• Fulfill inquiries and business communication
• Provide ongoing support
• Comply with legal requirements

8. Your Rights

You have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data

9. Data Deletion Requests

To request deletion of your data, please contact us:

📧 Email: sales@avconforklift.com

We will process your request within 7–10 business days.

10. Cookies

Our website may use cookies to improve user experience and analyze performance. You can manage cookie preferences through your browser settings.

11. Third-Party Services

Our services may integrate with third-party platforms such as WhatsApp (by Meta). Your interaction with these platforms is governed by their respective privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy:

📧 Email: sales@avconforklift.com
📞 Phone: +91-9833147460
🌐 Website: https://avconforklift.com/